Understanding automated decisions

Upcoming decision notice

A prompt on a mobile device reading Pending - You're about save £7.23 and underneath a button reading Stop.

Description

A user is notified about an upcoming decision, allowing them time to review, adjust or cancel it. For example, decisions might include automatically saving money or switching between mobile networks.

Advantages

  • Gives users control and awareness over automated decisions
  • Low friction for the user, especially if it’s a regular decision or event. If everything’s ok it requires no action

Limitations

  • Relies on the user seeing the notification to be able to act on it
  • User needs to understand the reason for automated decision to decide whether to change it
  • Inappropriate if the decision is unexpected or higher risk, as the default is for the decision to go ahead

Examples